We are looking for a passionate Patient Financial Specialist to join our RCM team. The successful candidate will be engaging with patient families to provide an elevated patient experience, while providing accurate and timely financial details (insurance benefits, patient responsibility bills, billing processes, payment options, etc.) from onboarding through discharge. Responsibilities of the Patient Financial Specialist include financial counseling, handling multiple client accounts, managing databases, and resolving inquiries. This role will report to the Manager of Patient Finance.

Hours: 40 hour schedule M-F within the hours of 8AM-6:00PM

Pay: $18-$20 hourly depending on experience

Job Responsibilities

• Commit continually to HIPAA regulations, ethics guidelines and advocating for client rights
• Conduct financial counseling with onboarding families to review insurance benefits in detail, educate on billing processes, prepare families for estimated charges and discuss payment options
• Manage incoming inquiries received via multiple routes (including phone, email, virtual meeting scheduling platform) and address inquiries in a timely manner
• Complete routine outgoing contacts for aging or delinquent account collections
• Perform deep dive analysis to verify assigned patient responsibility accuracy
• Collaborate with other departments (Accounts Receivable, Verification of Benefits, etc.) to resolve patient responsibility concerns or billing errors impacting patient responsibility
• Perform direct billing to grants/scholarships/funding source partners in region for patient responsibility balances
• Maintain positive relationships with grant/patient responsibility funding source partners in region and current knowledge on processes/requirements
• Work to resolve sensitive patient concerns in an empathic and professional manner, escalating to management as needed
• Partner with all RCM teams and other departments to preserve efficiencies, strong communication and escalation of issues and/or enhancements
• Identify critical issues and provides possible solutions in addition to elevating problems to leadership
• Collaborate with the manager and leadership on special projects, workflow optimization and improvement efforts

Job Requirements

• Exceptional analytical, conceptual, and problem solving skills with the ability to define problems, and disseminate significant amounts of information with attention to detail and accuracy
• Self-starter who can work in an unstructured environment, independently or in collaboration with a team
• Inherent flexibility in demeanor with a positive can-do attitude and an entrepreneurial spirit
• Ability to prioritize and multi-task efficiently while balancing a large work volume
• Demonstrated ability to effectively communicate both verbally and written
• Possess strong organizational and follow up skills with an ability to work well under pressure
• Ability to develop effective working relationships within the RCM department and across the organization
• Have an area to work from home that is quiet and free of interruptions with a stable internet connection
• 1+ years of experience in healthcare billing, healthcare reimbursement and/or healthcare revenue cycle preferred
• Strong knowledge of Microsoft Excel, Word, PowerPoint.